Shipping policy

Effective Date: August 22, 2026

This Shipping Policy applies to all orders placed on vexorali.xyz operated by Vexorali. This document describes order‑processing procedures, shipping options, rate rules, delivery timelines, customs obligations, lost‑package handling and other shipping‑related terms for shipments to the United States, all European countries, and Hong Kong.

Order Processing Time All orders require 2‑5 business days for warehouse handling, quality inspection, and dispatching preparation before shipment. Business days exclude weekends and official public holidays in the United States. Orders submitted on weekends or holidays will start processing on the next available business day. Processing time is separate from carrier transit time and is not included in delivery estimates.

Shipping Destinations

We support shipping to the United States, all European countries, and Hong Kong Special Administrative Region. For all international shipments (Europe, Hong Kong): The recipient is fully responsible for all import duties, customs clearance fees, local consumption taxes, brokerage charges or any additional fees imposed by destination customs authorities. We have no control over customs inspection, hold‑ups or clearance delays, and any related extra costs will not be covered by Vexorali.

United States Shipping Rate & Service Rules

Shipping rates for US domestic orders are calculated based on subtotal order value before tax:

1. Standard Shipping Applicable for order subtotal: 0.00 USD‑30.00 USD Shipping fee: 9.99 USD Estimated transit time after dispatch: 5‑10 business days.
2. VIP Shipping Applicable for order subtotal: 30.00 USD‑60.00 USD Shipping fee: 4.99 USD Estimated transit time after dispatch: 3‑7 business days.
3. Free Shipping Applicable for order subtotal: 60.00 USD and above Shipping fee: 0.00 USD Estimated transit time after dispatch: 5‑10 business days.

All delivery timelines are estimates and are not guaranteed delivery dates. External carrier issues, weather, peak‑season backlogs may extend delivery windows.

European Countries Shipping

For all European countries: Flat‑rate shipping fee: 14.99 USD for orders under 80 USD. Free shipping is available for order subtotals 80 USD and above. Estimated transit time after dispatch: 7‑14 business days. Customs duties and local VAT may apply upon arrival; these charges are the responsibility of the customer. We cannot pre‑calculate or cover destination import fees.

Hong Kong Shipping

Flat‑rate shipping fee: 11.99 USD for orders under 80 USD. Free shipping is available for order subtotals 80 USD and above. Estimated transit time after dispatch: 6‑12 business days. Recipient shall bear any customs or import‑related charges levied by Hong Kong customs.

Shipping Address Responsibility

You must provide a complete, accurate, deliverable shipping address during checkout. Vexorali shall not be liable for parcels lost, mis‑routed or returned due to incorrect, incomplete or invalid addresses provided by the customer. If a package is returned to our facility for reasons including wrong address, recipient refusal to accept delivery, or multiple failed delivery attempts: Original outbound shipping fees are non‑refundable. If you wish to reship the returned goods, you will need to pay new shipping charges.

Order Tracking

Once your package is dispatched, we will send a shipment‑confirmation email containing tracking number and tracking link. Please check your spam or junk mailbox if you do not receive this email. Contact our support team if tracking information is missing.

Delayed, Lost or Damaged‑in‑Transit Packages

All delivery times are estimated and not legally guaranteed. Circumstances beyond our control including carrier congestion, severe weather, natural disasters, customs inspection may cause delivery delays. If carrier tracking marks your parcel as lost, please submit a support request within 15 calendar days after dispatch notification. We will collaborate with shipping carriers to conduct an investigation. Claims submitted beyond this window may not be processed.

Returned Parcels

Return shipping for change‑of‑mind returns is paid by the customer. Please refer to our Return & Refund Policy for full return authorization requirements. Unauthorized return shipments may be rejected.

Contact Information Vexorali 2005 Williamsburg Drive, Decatur, GA 30033, United States Email: support@vexorali.xyz Phone: (404) 213‑5300